Sonalyt
Year
’26
Client
Sonalyt
Service
Product Design, UX/UI Design, Design System
Tools
Figma, Claude, Figma MCP
Sonalyt is an AI conversation intelligence platform that turns customer calls into structured insights, quality scores, coaching actions, and connected workflows.
© Sonalyt
Design Approach
Sales and support teams handle hundreds of customer conversations, but the most important insights often remain buried inside recordings and transcripts. Finding objections, evaluating call quality, and identifying the right next step requires hours of manual review.
I designed Sonalyt as a unified workspace that captures every conversation and turns it into structured, actionable information. The platform combines transcripts, sentiment analysis, AI summaries, quality scorecards, and detected objections while keeping every insight connected to the exact moment that produced it.
Project Goal
The product experience was built around three connected stages: capture conversations, understand what happened, and improve future outcomes. This logic shaped the entire platform—from the overview dashboard and call library to analytics, scorecards, and configurable AI assistants.
To support dense enterprise workflows, I created a visual system that balances clarity with a distinctive brand character. Warm editorial surfaces, deep aubergine navigation, and functional color accents help users scan complex information quickly. A token-based design system with reusable components and consistent data patterns keeps all nine core product screens cohesive and ready to scale.
Strong & Handsome
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